Privacy Policy

1. Who we are

ETERNAMED is a medical clinic in Chișinău, Republic of Moldova. The ETERNAMED website is informational and presents information about the clinic, the medical team, available medical specialties and competencies, as well as contact details for appointments.

This policy explains how privacy matters are handled in connection with use of the website and with any data voluntarily communicated by individuals outside the website, by phone, email or other contact channels.

2. Applicable legal framework

This policy is drafted with reference to the legislation of the Republic of Moldova on personal data protection, including Law No. 195/2024 on personal data protection, applicable from 2026, as well as other relevant regulations.

ETERNAMED observes the principles of lawfulness, transparency, minimization, confidentiality and use of data only for specified purposes when such data is voluntarily communicated to the clinic.

3. Website without direct collection of personal data

The ETERNAMED website is exclusively informational. Through this website, ETERNAMED does not directly collect personal data from visitors.

The website does not contain an online appointment form, does not allow creation of a user account, has no online payment, no newsletter and does not use analytics or marketing tools configured by ETERNAMED to track visitors.

ETERNAMED does not request or collect through the website names, surnames, phone numbers, email addresses, medical data or other personal information.

4. Data voluntarily provided outside the website

If a person chooses to contact ETERNAMED by phone, email or through an external platform indicated on the website, they may voluntarily communicate certain data, such as their name, phone number, email address or the reason for the request.

This data is not collected through the website, but is transmitted directly by the person to the clinic for communication, information or appointment purposes.

ETERNAMED recommends that detailed medical information, investigations, medical images or other sensitive data not be sent by email unless necessary for the requested communication.

5. Technical data, IP addresses and cookies

ETERNAMED does not directly collect or access through the website IP addresses, browsing history, device identifiers or other technical data of visitors.

Technical processing may be carried out independently by external providers necessary for website operation or display of integrated services, such as Google Maps, fonts, interface libraries or social platforms. Such processing, if any, is carried out according to the providers' own policies.

ETERNAMED does not intentionally configure marketing cookies, analytics cookies, tracking pixels or similar tools to monitor visitor behavior on the website.

6. Google Maps, fonts and external platforms

The website may include external services for displaying maps, fonts, icons or links to social platforms.

For example, Google Maps or links to Facebook may take the user to external platforms. ETERNAMED does not control how these external platforms process data when the user interacts directly with them.

For information about how these platforms handle data, users should consult the privacy policies of the respective providers.

7. Health data

Health data is personal data with a higher level of sensitivity. The ETERNAMED website does not request or collect such data through forms.

If a person chooses on their own initiative to communicate information about their health by phone or email, that information will be handled carefully and confidentially to the extent that it reaches the clinic.

The website does not provide online diagnosis, online medical consultations, automated medical interpretations or personalized medical recommendations. Medical assessment requires direct interaction with authorized medical staff.

8. Purpose of using voluntarily communicated data

If a person voluntarily contacts ETERNAMED outside the website, the communicated data may be used only for the purpose for which it was provided.

• providing information about clinic services;
• receiving an appointment request;
• confirming or changing an appointment;
• administrative communication related to the person's request;
• compliance with legal obligations applicable to the medical field, where relevant.

9. Legal basis for processing voluntarily communicated data

When a person voluntarily provides data to ETERNAMED by phone, email or another contact channel, processing may be based, as applicable, on:

• the person's request to receive information or make an appointment;
• the person's consent, expressed by voluntarily providing the data;
• the need to take steps before providing a medical service;
• compliance with legal obligations applicable to the clinic;
• the legitimate interest in responding to requests received.

10. Who may access voluntarily communicated data

Data voluntarily communicated to ETERNAMED may be accessed only by authorized persons within the clinic, to the extent necessary to manage the request.

The data is not sold, published or used for marketing purposes through the website.

Data may be communicated to relevant authorities or providers only where required by law or necessary to provide the requested service.

11. Data retention period

Voluntarily communicated data is kept only as long as necessary for the purpose for which it was provided or as long as required by applicable law.

Data provided for appointments or administrative communication is kept for the period necessary to resolve the request. Data that becomes part of medical documentation may be retained in accordance with rules applicable to the medical field.

12. Information security

ETERNAMED applies reasonable measures to protect voluntarily communicated information against unauthorized access, misuse, loss or unjustified disclosure.

However, communication over the internet or by email cannot be considered completely risk-free. We therefore recommend sending by email only information that is strictly necessary.

13. Rights of the data subject

If a person has voluntarily communicated personal data to ETERNAMED, subject to applicable law, they may have the following rights:

• the right to be informed about data processing;
• the right of access to personal data;
• the right to rectify inaccurate data;
• the right to erasure where permitted by law;
• the right to restriction of processing;
• the right to object in cases provided by law;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with the competent data protection authority.

14. How to submit a request

For questions or requests concerning data voluntarily communicated to ETERNAMED, you may contact us using the details published on the website:

• phone: 078 222 527;
• email: eternamed.md@gmail.com;
• address: 99/G Decebal Blvd., Chișinău, Republic of Moldova.

15. Supervisory authority

Data subjects may contact the competent personal data protection authority in the Republic of Moldova, under the conditions of applicable law.

In the Republic of Moldova, the competent authority in this field is the National Center for Personal Data Protection.

16. Policy updates

ETERNAMED may update this policy if there are changes to the website, services, contact methods or applicable legislation.

The updated version will be published on this page.